PAS Support (or Lack Thereof)

You may recall that the issue of support had been raised via the PAS members call (refer to Issue #15). You may also recall that I had submitted a support request some time ago (27 days ago, to be exact). Well, when asked about the whole support ticket system issue, Bill's response could basically be summarized as: If you want an answer to a support issue, just voice your concern via one of their members calls ... which means that you must be available to be on the call at the date and time they have scheduled it.

For me, this poses quite an inconvenience. In my opinion, if they're not planning on replying to any past support tickets, then they should pull down the support ticket system altogether until they believe they have the manpower to properly address the issues. I had waited over 20 days only to find out that there was very little likelihood that my ticket would ever be addressed (unless I called in and voiced it during a membership teleconference).

Another way to look at it ... they've apparently had enough time to strike a deal with not just one, but TWO other opportunity sources (IPG8 & Freedom Rocks), but they have yet to solve their glaring support issues. These kind of collaborations usually take a considerable amount of time in planning and execution (we formed several of these back in the days of my previous company). In my personal opinion, they are focusing on the wrong priorities.